Festival FAQs

FAQs for the 2018 festival

Accessibility
WOMAD will operate a buggy transport service operating every 30 minutes for patrons who need assistance getting into the festival. Buggies will be travelling between GATE  F (the racecourse entrance)  and the information centre and GATE C (Kaimata St entrance) and the information centre. Disabled parking is available at both GATE F and GATE C entrances. To secure a disabled parking pass please email [email protected] 

Alcohol
BYO alcohol is not permitted on site and, if found, will be confiscated. Stringent bag checks will be conducted. Licensed bars will be operating onsite for the duration of the event. EFTPOS facilities are available at all bars. Non-alcoholic drinks are allowed onto the site, but please remember no glass!

Animals on site
No animals are permitted on site except disability assist dogs.

ATMs/Cashpoint/Eftpos
A cash machine will be operating from the Information Centre and EFTPOS facilities are available at the WOMAD store and at the bars. For your own convenience we advise you to bring cash.

Artist CD signing sessions
The artist signing area is situated in the WOMAD store. Throughout the weekend various artists will be at the tent to meet and greet and autograph CDs. Check the board in front of the WOMAD store for the daily CD signing schedule.

Busking
Busking is NOT permitted. All of the entertainment in the venue is selected and programmed in advance.

Camping
Refer to the camping FAQ tab.

Car parking
Very limited parking is available at the Racecourse car park (access via Coronation Avenue – follow the signs). You may prefer to get dropped off at the event as parking is very limited.

Do bring
The essentials - including your entry ticket which will be exchanged for a wristband (this must worn at all times). Proof of age if you have children 12 years and under (and their tickets), a hat, sunscreen, medication, and clothes to suit the weather.

Don't bring
Animals (other than disability assist dogs), glass, alcohol, recording devices, gang paraphernalia, illegal substances, fire pois and flame devices.

Entrances
The four entrances to the festival are:

GATE C - Kaimata St
GATE D - Brooklands Drive
GATE E – Dell Lake
GATE F – Racecourse festival entry gate

First aid
St. Johns Ambulance is always on site. You will find them located near the Brookland Park Drive entrance.

Food
Festival goers may bring food into the festival site. Please remember, no glass.

Glass
No glass allowed on the festival site!

Hours
Friday, 4.30pm – midnight (first performance starts at 6.00pm)
Saturday, 11am  – 11.45pm (first performance starts at midday).
Sunday, 11am – 11.30pm (first performance starts at midday).

Kids
There is never a shortage of brilliant things to do in Kidzone - arts & crafts workshops and performances! All the creativity climaxes on Sunday evening at 6pm when the festival stops for the carnival parade – feel free to join in! All Kidzone activities are free.

Location
WOMAD NZ is held in the stunning TSB Bowl of Brooklands and Brooklands Park, often referred to as one of the most desirable venues in the world. 

Lost and found belongings
The Information Centre is the place to take found property and to enquire about lost items. The camp manager’s office at the TSB Stadium will handle property lost and found at the campgrounds. All items found are held for seven days after the festival and can be collected from the TAFT office which is located on the corner of Brougham & Powderham Sts, New Plymouth. Phone 06 759 8412 between 9am-5pm, or email [email protected] After seven days all items will be donated to local charity.

Lost or Found children
The Information Centre is the place to look. We recommend that children have their parents/caregivers mobile phone number written on their arm or wristband. Please arrange with your children at the beginning of the festival to meet at the Information Centre if you are separated. For any lost or found children please contact the Information Centre.

Noise complaints 
All noise complaints must be registered with the New Plymouth District Council. Ph 759 6060.

Over 65 viewing platforms
We have a following of loyal retirees who come to WOMAD so the festival team and TSB have come up with a way to make their festival experience easier and more enjoyable. Thanks to support from TSB seniors (over 65 years) will be able to access elevated viewing platforms at the three main stages. 

Pass outs
You may leave the venue and come back if you wish to, however youth ticket holders are not allowed to enter the venue after 7pm.

Seating
Camping, sand and pod chairs are permitted into the WOMAD site however any chair with a seat more than 10cm off the ground must only be used on the side of stages.

Smokefree venue
Please respect New Plymouth District Council’s smokefree parks policy and refrain from smoking within the venue.

Survey / Comments
We really do take notice of your feedback, so we’d appreciate it if you would take part in the survey we conduct after the festival - sign up to our database or follow us on Facebook to find out when the survey is available. Any comments and complaints during the festival can to be recorded in writing at the Taranaki Daily News Information Centre. This will ensure that they can be responded to in an appropriate manner.

Taxis 
The taxi pick-up point will be at GATE D (Brooklands Park Drive/Brooklands Road) entrance to the festival.

The Lake
No swimming in the lake, any person who enters the lake will have their wristband cut off and will be removed from the festival.

The Information Centre
This is your first point of call for all WOMAD information including found children, lost property, programming information, cash machine and public message board.

Toilets
Toilet blocks are located at the Racecourse and Brooklands entrances,  adjacent to the Global Village retail area, and in the Kunming Garden.

VIP Lounge 
A VIP Lounge is adjacent to the Todd Energy Brooklands Stage is a restricted access area for guests and sponsors. A special pass is required to enter this area. This area offers food, beverage and toilet facilities.

Water
The WOMAD site features a number of water refill stations that provide free access to water. Either BYO your own non-glass, empty  water bottle or purchase one from the WOStore of Aqua+ Station. Check the WOMAD map for locations. 

WOMAD store
Visit the WOMAD store for WOMAD merchandise including programmes, t-shirts, artist CD’s, drink bottles, pod chairs, torches, caps and much more. EFTPOS facilities are available here. 

Zero Waste 
This is a beautiful park and we really want to keep it that way. We can’t stress enough how important it is for WOMAD-goers to help us maintain a successful Zero Waste recycling programme. Please dispose of your waste in the correct recycling bins at the Zero Waste stations which are clearly signposted around the site.